Say Hard Things, Build Strong Teams: Emotionally-Intelligent Communication to Navigate Conflict

This event is offered by our partner in another state. Please double-check times and time zones prior to registering.

Challenging conversations are inevitable in any team, but how we approach them can make the difference between conflict and connection. Emotionally Intelligent Communication (EQ-Comms) offers a powerful framework rooted in neuroscience to help teams foster trust, improve collaboration, and transform difficult discussions into productive outcomes. In this workshop, participants will learn how to navigate high-stakes conversations with confidence, regulate emotional responses, and build psychological safety within their teams. Through interactive exercises and real-world applications, attendees will practice active listening, reframing conflict, and using EQ-Comms strategies to strengthen relationships. By the end of the session, teams will walk away with practical tools to engage in open, constructive dialogue and create a workplace culture where every voice is heard and valued.

Learning Objectives:

• Identify the core principles of Emotionally Intelligent Communication (EQ-Comms) and their role in fostering trust, collaboration, and psychological safety in teams.
• Apply strategies for regulating emotional responses during high-stakes or conflict-based conversations to promote constructive outcomes.
• Demonstrate active listening, reframing, and perspective-taking skills through structured practice and interactive exercises.
• Use EQ-Comms tools and frameworks to navigate difficult conversations while maintaining connection and respect.
• Develop a personal action plan to integrate emotionally intelligent communication practices into daily team interactions and organizational culture.