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Caring for Clients, Yourself, and Each Other: Practical De-escalation & Communication Tools for Direct Service Staff

May 20, 2026 11:00 AM - 12:15 PM (EDT)

Description

2-part series

  • Session 1: May 20, 2026:  11am – 12:15pm ET -  De-escalation in Critical Conversations: Staying Safe in High-Emotion Situations 
  • Session 2: May 27, 2026:  11am – 12:15pm ET - Practices, Team Support, and Organizational Structures That Sustain Direct Service Work 

Join us for a practical, skills-focused limited series on de-escalation in critical conversations, designed to support direct service staff in safely navigating high-emotion, high-stakes interactions.

Offered by our partner, Common Good Vermont 


Pricing

KNN Members: $40.50  (Login to the MIC and click on "KNN Member Discount Codes & Benefits" to access the discount code. Emailus@kynonprofits.org with any issues accessing the code.)

Potential Members: $45

When registering, you'll be asked for the name of the referring state nonprofit association - please enter KY Nonprofit Network.